Warranty Terms
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GLEMGAS Kitchen Appliance Warranty Terms (Version dated June 30, 2026)
These Terms set forth the warranty service provisions provided by Elite Household Technology Co., Ltd. (hereinafter referred to as “the Company”) for Glemgas products purchased by consumers. All warranty services for the Company’s products shall be handled in accordance with these provisions.
I. Warranty Categories:
Basic Warranty:The basic warranty provided for all Glemgas products is valid for 2 years from the date of purchase, except as otherwise provided in Article III.
Extended Warranty:Consumers may purchase an additional 1-year extended warranty plan, for a maximum total warranty period of 3 years.
II. Warranty Coverage:
1. During the warranty period, free inspection and repair services will be provided for product functions, major components, and other failures not caused by any of the circumstances listed below.
2. If damage is caused by natural disasters, force majeure, improper operation (including failure to follow the instructions in the user manual or product operation guide), or human factors (including but not limited to unauthorized disassembly, modification, expansion, or design changes), charges will apply for replacement parts and a service fee of NT$500 or more. If the consumer decides not to proceed with the repair, the return shipping cost for the product shall be borne by the consumer.
3. Product accessories and parts subject to normal wear and tear (including but not limited to protective gloves, baking trays, filter cartridges, lighting components, and grease filters) are not covered by the warranty once they have been put into use.
4. The kitchen appliances sold by the Company are intended for normal household use. If a consumer uses the product for commercial purposes, the product warranty will no longer apply.
5. If, without prior written authorization, the consumer personally opens the product or instructs a third party to open, add to, remove, expand, modify, repair, or alter the original design, appearance, or functionality of the product, the Company reserves the right to terminate the warranty service.
III. Warranty Conditions:
1. “Basic Warranty”: Two Years.
Calculation of the Warranty Start Date:
1.1 General Purchases: The 24-month warranty period begins on the first day of the month following the purchase date, as indicated on the purchase invoice.
1.2 Real Estate Development Projects: For products supplied by the Company as standard equipment in properties sold by a developer, the warranty period shall commence from the date the property management committee is established.
1.3 If the date on which the property management committee is established is more than one year after the Company’s products were delivered to the construction site (as evidenced by the Company’s delivery records), the warranty start date shall be limited to one year from the date the products were delivered to the construction site.
1.4 Warranty Period Determination: The Company will determine whether the product is within the warranty period based on the date the customer submits the repair request.
1.5 To protect customers’ rights and interests, please contact our customer service hotline before sending the product for repair to verify the warranty information, or email our customer service team for assistance.
2. “Extended Warranty”: 2+1-Year Plan (i.e., “Basic Warranty” plus “Paid Extended Warranty”)
2.1 Upon purchasing a new product or moving into a new residence, the consumer will receive a two-year Basic Warranty. Before the two-year warranty expires, the consumer may purchase an additional one-year warranty to extend coverage for a third year. All related conditions must comply with the provisions set forth in Section 2.3 of this Article.
2.2 Consumers who have not registered the product on the Company’s official website are not eligible to purchase the “Paid Extended Warranty.”
2.2.1 Online Registration Steps:
① The applicant must complete all required information on the warranty card in the user manual legibly and take a photo of it.
② Visit the Company’s official website (https://www.elite-household.com/) and add our LINE App online customer service account, ID: @684gukot, as a friend. Upload a photo of the completed warranty card. After receiving a reply from our customer service team, the third-year warranty will be provided based on the date the information was uploaded.
③ After completing the online warranty registration, you must still retain the 【proof of purchase and warranty card】 to ensure your warranty rights.
2.3 Procedures for Applying for the “Extended Warranty”:
1. Please select the applicable “Extended Warranty” item(s) you wish to purchase from the table below.
2. Please contact our customer service team by phone (Customer Service Hotline: 0800-707168) or via LINE App online customer service, ID: @684gukot, to inquire about the extended warranty fee for the selected item.
3. After confirming the amount, please transfer the extended warranty fee to the Company’s account:
Taiwan Business Bank: Account No. 82012101755, Bank Code: 050
After making the transfer, please take a photo of the transfer receipt and the completed form below and send it to our customer service team. Once the Company confirms receipt of payment, an invoice will be issued and the “Extended Warranty” record will be registered.
| “Extended Warranty” Product Models and Model Numbers | Additional Fee: Enter the amount based on the customer service representative’s instructions, calculated as (X%) of the product’s original list price. | Product Serial Number |
|---|---|---|
| Ovens | 5% ＄ | |
| Warming Drawer | 5% ＄ | |
| Range Hoods | 5% ＄ | |
| Induction Cooktops | 10%＄ | |
| Microwave Ovens | 10%＄ | |
| Microwave Steam Oven | 10% $ | |
| Dishwashers | 10% $ | |
| Washer-Dryers | 10% $ |
IV. Other Provisions:
1. Parts Warranty: For products that are no longer covered by the warranty, replacement parts installed during repair are covered by a 3-month warranty.
2. In the interest of customer service, the Company reserves the right to determine whether to accept paid repair requests for products that are out of warranty, based on the product’s condition and the availability of spare parts.
3. If the consumer fails to respond within 60 days after being notified by the Company to confirm acceptance of the paid repair service, or fails to pay the repair charges, the Company will deem the consumer to have voluntarily abandoned the repair. The Company may return the product to the consumer’s original address and charge the consumer for the shipping costs in accordance with Item 2 of Article II.
4. Repair services are available only on the main island of Taiwan. Outlying islands, including Penghu, Kinmen, Matsu, and other offshore areas, are not covered.
5. Service Call Fee for False Reports: If, during an on-site repair visit, the Company determines that the product has no fault or abnormal condition, a service fee of NT$500 will be charged.
6. Special Note: In accordance with the Consumer Protection Act:
Products purchased online are entitled to a 7-day cooling-off period, while products purchased through physical retail channels are not eligible for the 7-day cooling-off period.
The 7-day cooling-off period is not a trial period. Once the product has been unpacked, installed, or used, returns or exchanges will not be accepted unless the product itself is defective.
If a consumer requests a return or exchange, the product must be kept in brand-new condition, with the main unit, accessories, and all internal and external packaging intact. The consumer shall also be responsible for any refurbishment and shipping costs.
7. With respect to the warranty terms stated above, Elite Household Technology Co., Ltd. reserves the right to amend, clarify, and interpret the contents of this warranty agreement in writing or on its website.